System status

Some systems are partially working
Checked Nov 8, 11:30 PM EST. This page updates itself from the system, not by hand.

Stores — Operational
All stores are responding.
Nightly backup — Partial
Some of last night’s backups aren’t complete yet or were retried.
Email sending — Partial
Some emails didn’t go out, or sending through the platform isn’t switched on yet. A store with its own mail provider isn’t affected.
Version updates — Operational
Recent updates went through as usual.

What we commit to

Every store is checked every minute. A store that doesn’t respond for three minutes in a row is restarted automatically, and the Waise team is alerted.
Every store is backed up every night, and an hour later we check that the backup opens and is complete.
Shoppers’ money goes straight to the store’s payment processor, not through Waise. A problem on our side doesn’t stop money that was already paid.
Each store’s data is its own: you can download products, customers and orders at any time, even when you leave.